DocXchange – Service Providers Edition

A finance and accounting solution for SSC and BPO automation

Are you running a BPO, a Shared Services Center or an Accounting and Tax consultancy? Are you challenged to increase operational efficiency in order to reduce costs for your internal or external customers?

If yes, DocXchange Service Provider Edition is the right BPO automation solution for you. A global, integrated platform for Procure-to-Pay, Order-to-Cash and Record-to-Report automation, easy to deploy in a private or a public cloud. Fast implementation without the need of a Robotic Process Automation Center Of Excellence set-up. Global scalability and compliance.

RPA – the new frontier for BPO excellence

Finance operations outsourcing whether to a shared service location or to a BPO, became common practice long time ago.

Versus decentralized processes, these centers provided major benefits, speeding up the P2P/O2C/ R2R processes and lowering the cost of service. Yet, further operational efficiencies using the traditional outsourcing mindset bring diminishing returns – room for growth is limited.

However, new challenges abound: rapid salary growth in CEE and Asia (where most outsourcing centers are based), stricter data compliance, data residency regulations and higher performance expectations from customers – all put pressure on BPO providers to adapt.

So the direction for BPOs and shared services providers is clear: look for BPO automation solutions in the FAO (finance & accounting), Procurement or HR operations.

A recent APQC survey showed that 62 cents of every dollar spent today to operate the finance group is spent on people and about 50% of the effort involved is devoted to transaction processing.

It’s clear that it’s time for automation. It’s time for RPA. Robots can free your staff from manual, tedious tasks, allowing them more time for value-added work. At the same time, robots dramatically increase your processing speed and accuracy. And robots are perfect for transaction processing automation.

DocXchange Service Provider Edition – the solution for BPO automation


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A truly global platform uniting in a single network thousands of suppliers and buyers which trade electronically and automate their AP/AR/R2R processes. The DocXchange SPE is OpenPeppol certified, ensuring interoperability with any customer or supplier at the EU level. DocXchange also supports ISO 20022 for electronic data interchange between financial institutions, allowing you to electronically initiate payments and reconcile accounts.


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From paper invoices to payment automation and analytics, our enterprise-grade platform has a vast library of rules for its robots. Built on UBL – the largest syntax for business documents, DocXchange SPE covers hundreds of business rules. You don’t need a team to script the robots’ tasks.


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The platform is compliant with EU norms regarding einvoicing and e-procurement. Fiscal rules can be configured according to national legislation.

Specific modules to enable you to run your BPO or Shared services center automation platform

We know that Shared Services Centers and BPOs face specific challenges and have particular needs. This is why we’ve completely revamped our DocXchange platform to enable service providers to manage the automation platform themselves:

Product lifecycle

Create your own products and services for internal or external customers, according to their automation needs. Create tiers, choose functionalities, manage product lifecycle. 

Customer onboarding

Onboard customers easily, set roles and permissions ensuring that each player only has access to the services he subscribed to.

Quality assurance

Everything you need to manage your customers’ requests, complete with ticketing system.

Billing and payments

Create orders, issue invoices, manage payments and monitor customer accounts.

DocXchange SPE delivers results

DocXchange BPO automation solution
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Learn how Romania Hypermarche implemented our platform achieving 150.000 Eur savings within the year and markedly improved cash management.

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Learn how Carrefour Romania automated over 2.6 m invoices / year with our solution, while freeing up 96% of the AP staff to do more important work.

Would you like to schedule a demo? Drop us a note!