Take control of your career and join one of the most promising scale-ups in Europe. Discover a fledgling domain and be a part of the first business ecosystem automation company. Join our team and help us change the way businesses work and collaborate!
We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Your duties will include a broad range of tasks such as maintaining ongoing customer relationships, contributing to sales and relationship expansion, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
You will also understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map. You’ll be involved in all aspects of support, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions.
The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.
We believe businesses of all sizes should use their ecosystems as a catalyst for growth. No company generates value in a vacuum, but through interactions with other companies, be they suppliers, customers, logistics partners etc. This is why, automating just your internal operations is never enough, what you need is a Business Ecosystem Automation platform. A system for automating processes end-to-end with all the business partners. It’s tough, but it’s also challenging.
Help us shape the future of how businesses work together and join us! We need you – a smart and self-driven demand generation specialist with SaaS/B2B experience for our Paris office.
Contribute in development, localization and implementation of all demand generation and communication strategies, based on the established objectives of the company, market characteristics and cost factors.
Manage French and international automated marketing flows for different campaigns (on Hubspot and other similar platforms).
Organize the participation of our team (materials, visual presence) to various B2B events, either owned or third party.
Coordinate with teams, locally and internationally, to ensure the quality & consistency of inbound & outbound communication/ messages.
Monitoring, tracking and evaluating all marketing activity and reporting ROI of channels and campaigns (mainly digital).
Managing local & global agencies/ partners for the execution of the regional campaigns/ communications plan.
Conduct market and competitor analysis, monitor market conditions and competitors’ data.
Handle social media accounts in terms of content, audience, reporting etc
Support the sales department with various sales and product collaterals development
Track and report on the marketing budget
Fluency in French & English
Demand generation and lead qualification knowledge
Experience with WordPress (or other similar CMS), Google analytics, and with top social channels
Solid experience with Hubspot, as well as general e-mailing automation software (such as Mailchimp, SedinBlue or equivalent)
Knowledgeable of SaaS business model in a B2B environment and experience working with SaaS businesses
Project management skills – managing the collaboration, planning, training and measurement of the programs
Familiarity with workflow management software such as the Atlassian Suite (Jira, Confluence) would also be a strong point
3 to 5 years experience preferably
We hire for attitude first, skill second. We believe that any skill can be developed with the right mindset. This is why we place value on people that have:
Grit to keep going when things are rough
Honest to the point of admitting mistakes and learning from them
Sociable, and able to work in an international environment
Agility and adaptability and a genuine interest in business processes
A natural born curious mind
We’re growing our commercial team fast and we are looking to expand our footprint in new verticals. For this purpose we are looking for an outstanding Business Developer skilled in acquiring new clients.
Ideally, the candidate should have 5-10 years solid sales experience in a service/solution for a SaaS, automation, ERP or BPM company. Reporting directly to the Commercial Director, this position has the main role of business development and implementing the sales strategy in order to achieve the short and long-term sales goals of the organization.
Have you ever dreamt of being in the forefront of digital transformation? With DocProcess, you’ll be responsible for analyzing the processes and operational flows of multiple clients in order to optimize and automate the usage of our best-in-class solutions.
Once the pre-sales team identifies the client’s requirements, you’ll be responsible for developing and implementing the solution, in close connection to the post-sales team (or the operations team, as we like to call it). These solutions will have a significant impact on all associated processes and will be highly visible to both our clients and the management team. You will also automate manual operational processes by using a combination of software (RPA), custom programming, and existing systems’ integration.